austria
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In-house training courses & workshops for living customer enthusiasm - MICE Service Group
They are the basis for sustainable corporate success in a world where competition is fierce and customers are more demanding than ever. Companies that provide their employees with targeted support not only gain loyal customers, but also motivated teams that work with enthusiasm and competence.
The good news: You don't have to travel far for this - inhouse training courses and practice-oriented workshops bring the know-how directly to your company or to your preferred conference hotel. And we can help you put together the perfect package.
Why in-house training courses?
- Tailor-made instead of a watering can: The content is tailored specifically to your industry, your business objectives and your challenges.
- Efficiency & focus: No travel time, no organizational effort - the training takes place directly at your premises or in a nearby conference hotel.
- Practical implementation: The workshops are based on specific cases and encourage active participation, trial and error and implementation.
- Strengthening team spirit: Learning together forges a bond and creates a new sense of togetherness.
Top topics for sustainable change
The success factors in today's service world can be trained - with tried-and-tested methods, interactive formats and experienced experts. These topics are currently in particularly high demand:
- Living customer centricity: How do we really put the customer at the center? How do we develop a real understanding of their needs?
- Anchoring service excellence: What attitude and behavior lead to excellent service - regardless of the channel?
- Customer enthusiasm in everyday life: How do you create that little bit extra that not only satisfies customers but also inspires them emotionally?
- Communication with a wow effect: What makes customer communication successful today - whether face-to-face or digitally?
- Using complaints as an opportunity: How do dissatisfied customers become loyal fans?
- Empathy & attitude in customer contact: How can you act confidently and humanely even in stressful situations?
Our experts - inspiration meets experience
Want to work with real professionals? With pleasure! We have a strong network of recognized trainers and speakers:
- Bianca-Maria Klein - expert in customer experience management and change processes in organizations.
- Sabine Hübner - the “service expert no. 1” in the German-speaking world, known for her inspiring impulses on service culture and customer enthusiasm.
- Ralph Hubacher - trainer and speaker who conveys the topics of customer orientation and empathy with charm and depth.
Not just for companies: Conference hotels benefit too!
Today, conference and seminar hotels are no longer just hosts, but providers of experiences and services. If you want to play a leading role here, you need an understanding of service that inspires guests - from the first call to departure.
Training courses for hotel staff, tailor-made workshops for the front office team or entire service kick-offs: we bring the right know-how to you - directly to the hotel. Invest in your teams and create a service experience that will be remembered for a long time.
From idea to implementation - with the MICE Service Group
As a leading provider of conference and seminar planning in Europe, we not only support you in the conception of your training courses, but also take over the complete organization on request:
- Selection of a suitable seminar or conference hotel
- Booking of qualified speakers and trainers
- Technical equipment & fringe program
- Participant management, contract processing and much more
Whether at your premises or at an inspiring conference venue: We make training simple - and effective.
Ready for the next step?
Would you like to strengthen customer orientation in your company? Promote your employees in a targeted manner? Or set new standards as a hotel team? Talk to us about your goals - we will deliver the right solutions.